The Personal Impact Assessment makes sure your first impressions count Studies reveal that we judge people within 5 seconds of meeting them, and that only 7% of the first impression we make is a result of what we say. The other 93% is made up of body language and posture (55%) and vocal aspects like tone and clarity (38%). It takes around 20 additional meetings with a person to change the first impression of them. Do you know: How much is one lost order worth to the company? How much business is lost because staff aren't making the right first impression? What aspects of an employee's personal image work in their favour? What messages are given before the first word is even spoken?

Finding out the facts about how customer-facing staff members are perceived could be the best investment a business makes.

• gives a 'snapshot' of that critical first impression by providing holistic view of the impact an individual makes with customers
• measures the gap between the way the candidate perceived themselves, and how they are seen by others
• creates insight into the individuals strengths and accurately highlights any areas that would benefit from development
• provides benchmark data against which improvements can be measured.

• You're an image consultant seeking a powerful tool to add significant value to your offering - we can even give you a PIA under your own brand
• You're a sales manager making sure your team isn't losing opportunities because of negative first impressions
• You're leading a team of professionals who need to combine their high-level expertise with great personal impact to ensure the best customer experience
• If you think PIA could add value to your organisation's training and development drive.

Contact us to find out more about our Personal Impact Assessment